Terms & Conditions
Terms and Conditions
Sunbound custom lighting products are manufactured to specification with careful attention to detail. We are so confident that our lights will be free of defects in materials and workmanship that we offer a complete 5 Year Warranty. Should any failure or defect occur within the warranty, or should the purchaser want to return any products, please follow the steps of our Return Policy.
Pricing
Prices are subject to change without notice and without liability with respect to previous sales unless otherwise authorized or specified in writing by Sunbound Lighting. Quotations are subject to acceptance within 60 days, and we reserve the right to withdraw the quotation at any time before the order is accepted by Sunbound Lighting. We also reserve the right to void any quotation of price in the event the customer to whom such quotations made, changes the order with respect to any factor reflected in the price or other terms originally quoted.
Lead Times
Our standard production lead time is 5 business days for orders under $1000, 7-10 business days for orders over $1000. Sunbound Lighting will not be responsible for deviation in meeting shipping or delivery schedules nor for any losses or damages unless specific agreement to that effect is made in writing and signed by an officer of Sunbound Lighting. Such specific agreement shall be deemed null and void if the delay is due to any cause beyond our reasonable control including and without limitation to force majeure, priorities of the government or federal, state or municipal agency, or other agencies not within our control which prevent the delivery of the products.
Shipping
All projects are shipped from our facility in Whitehall, Pennsylvania. Sunbound Lighting reserves the right to select routing and best method of transportation. If the customer specifies an alternate method of shipping (such as air shipment) or special routing, the customer must assume all freight charges. Additionally, local customers may choose to pick up an order and shipping charges will be excluded.
Receiving
All products are inspected to ensure they are in good condition before they are turned over to the carrier. If the merchandise is received in damaged condition, or if cartons are missing, a notation must be placed on all documents signed by the recipient. Sunbound Lighting must be informed of any loss or damage within 15 days from the date of receipt should credit or replacement of merchandise be required from us.
Cancellations
Orders or for non–custom products may be cancelled by the customer only upon payment of all reasonable charges based on expenses already incurred and committed by Sunbound Lighting. Custom lighting or modified made-to-order products are not subject to cancellation after 24 hours of order confirmation.
Taxes
Prices do not include any federal, state or local taxes, which may be applicable. The purchaser shall pay any federal, state or local tax imposed by virtue of a sale. If a tax exemption is claimed, such exemption must comply with the legal guidelines established by the governing authorities.
Disclaimer
Sunbound Lighting, division of Sunbound Technology LLC, makes every effort to verify and ensure that product specifications on this website are correct and up to date. However, we reserve the right to make engineering changes that affect any critical product dimension without notice. Sunbound Technology LLC shall not be held liable for any cost related to such a change, misprint, instruction, or product template error.
