Return policy
Sunbound Lighting provides a 30 day warrants all custom products and accessory products against defects in material and workmanship brought to our attention within FIVE years after purchase.
Our Policy
In the event of a defect within the warranty period, the original purchaser must download an RMA Form below and send the completed form to Tech Support. The customer agrees to promptly submit a completed RMA form to us, including order number or reference number and detailed pictures. After we’ve reviewed and confirmed the RMA, we will instruct the customer to return the defective product back to our facility with the associated RMA#. Upon request, Sunbound Lighting will send out an advance replacement of defective product
Sunbound Lighting accepts return of defective stock and custom items under manufacturer’s warranty. Sunbound Lighting will, in our sole discretion, either repair the product, provide a replacement product, or remit a credit refund. Upon request, Sunbound Lighting will send out an advance replacement of defective product.
Returns
- Complete and submit an RMA form.
- Once approved, Sunbound Lighting will provide an RMA # for you to ship the product to our facility.
- Upon receiving the product, Sunbound Lighting will examine the product and determine if it falls under our terms and conditions
- For returns, a credit refund will be given to the customer according to the above returns policy
- For defective items, it is the sole discretion of Sunbound Lighting to repair the product, provide a replacement product, or remit a credit refund.
Damages
All packaging and items are carefully inspected prior to shipment. If your merchandise is damaged during shipment by the shipping carrier, please contact Sunbound Lighting within 15 days of delivery to initiate an RMA/damage claim. The return will be handled in the same process as defective items.
Advanced Replacement
If a new replacement item is needed immediately, the purchaser must request for an advanced replacement. Please be aware that advanced replacement items will be charged to the purchaser’s account and the RMA Request Form will act as the purchaser’s replacement purchase order. If the request is approved by Sunbound Lighting, an RMA # will be issued via the e-mail address provided on your RMA Request Form. This RMA # will also act as the new purchase order.
After the request is approved, the purchaser must ship back defective product to SB Lighting within 30 days. Upon inspection, if your item is found to be defective, a full refund will be issued, including a $10.00 shipping credit. If the item is inspected and found to be in working condition, the purchaser will have the option of having the item returned to them at Sunbound Lighting’s expense or refunded with a 30% restocking fee (if product is in 100% resalable condition).
Receiving
All products are inspected to ensure they are in good condition before they are turned over to the carrier. If the merchandise is received in damaged condition, or if cartons are missing, a notation must be placed on all documents signed by the recipient. Sunbound Lighting must be informed of any loss or damage within 15 days from the date of receipt should credit or replacement of merchandise be required from us.
Cancelled Orders
Orders or for non–custom products may be cancelled by the customer only upon payment of all reasonable charges based on expenses already incurred and committed by Sunbound Lighting. Custom lighting or modified made-to-order products are not subject to cancellation after 24 hours of order confirmation.
Returns and Exchanges
We are so confident that you will love our products, we are giving you 30 days to try them out.
If the color temperature, brightness, or size does not work for your project for whatever reason, you can return them back to us! The products need to be in re-sellable condition for us to take them back, so you cannot cut them, install them permanently, peel the adhesive off, etc. This offer does not include custom LED lights manufactured at our facility.
Money Back Guarantee from Sunbound
Every stipulation listed under the appropriate return period must be met and inspected by Sunbound and must be passed before any reimbursement can or will be applied. The Return & Exchange Policy only applies to orders purchased directly through Sunbound Technology LLC and not through any distributors of Sunbound.
Warranty Information
Sunbound offers one of the most comprehensive warranties in the market for our LED lights and power supplies, please read our 5 year warranty policy here. (CLICK HERE)
Return & Exchange Period
Within 30 days of original shipment date and in accordance with our 30-Day Money Back Guarantee:
The customer has 30 calendar days to check their order, confirm that all the parts are accounted for, make sure everything works, etc. Items being returned must have a return shipment date within 30 days of the date the order was originally dispatched from our warehouse.
- PASS INSPECTION: After the returned products have passed inspection, clients will be reimbursed for the full amount of the unneeded/unused products via their original form of payment. Any previously incurred shipping costs will be excluded from reimbursement.
- FAIL INSPECTION: If an item is damaged or cannot be resold by Sunbound, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of Sunbound receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.
Between 31-60 days of original shipment date and in accordance with our 30-Day Money Back Guarantee:
After 30 calendar days, the customer has the option to return the items but under the following conditions:
- PASS INSPECTION: After the returned products pass inspection the customer has two options: 1) Receive a refund via original form of payment minus a 15% restocking fee. Restocking fees cover the cost for a Sunbound employee to test the unit, re-package the unit for resale, and restock the item.
- FAIL INSPECTION: If an item is damaged or cannot be resold by Sunbound, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of Sunbound receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.
After 60 days of original shipment date no refund will be provided.
Return & Refund Procedure
- Unneeded item return shipment must be paid for by the customer.
- Within the warranty period if a product exhibits a defect or malfunction, Sunbound will cover the cost of the return shipping. Contact Sunbound for a pre-paid shipping label.
- All shipping labels will be sent to the customer via UPS Ground unless an alternate method is requested by the customer. If an alternate method is requested, the customer will bear full responsibility for the shipping cost. The shipping label must be made attention to: RMA Dept.
- Once Sunbound has received the items, tested them and confirmed that they are in a resellable condition, a refund will be issued. Please keep in mind that the inspection process can take up to 10 business days.
- The refund may take up to 10 business days to process. The refunded amount will be refunded to the original form of payment.
- If the dollar amount is over $1,000 USD, then the refund will come in the form of a check.
Advanced Replacement
If a new replacement item is needed immediately, the purchaser must request for an advanced replacement. Please be aware that advanced replacement items will be charged to the purchaser’s account and the RMA Request Form will act as the purchaser’s replacement purchase order. If the request is approved by Sunbound Lighting, an RMA # will be issued via the e-mail address provided on your RMA Request Form.
After the request is approved, the purchaser must ship back defective product to Sunbound within 30 days. Upon inspection, if your item is found to be defective, a full refund will be issued, including a $10.00 shipping credit. If the item is inspected and found to be in working condition, the purchaser will have the option of having the item returned to them or refunded with a 30% restocking fee (if product is in 100% resalable condition).
We value your business and will do our best to contact you within 48 hours during business days. Thank you for your patience.
