In the event of a defect within the warranty period, the original purchaser must download an RMA Form below and send the completed form to Tech Support. The customer agrees to promptly submit a completed RMA form to us, including order number or reference number and detailed pictures. After we’ve reviewed and confirmed the RMA, we will instruct the customer to return the defective product back to our facility with the associated RMA#. Upon request, Sunbound Lighting will send out an advance replacement of defective product
Sunbound Lighting accepts return of defective stock and custom items under manufacturers warranty. Sunbound Lighting will, in our sole discretion, either repair the product, provide a replacement product, or remit a credit refund. Upon request, Sunbound Lighting will send out an advance replacement of defective product.
Complete and submit an RMA form.
Once approved, Sunbound Lighting will provide an RMA # for you to ship the product to our facility.
Upon receiving the product, Sunbound Lighting will examine the product and determine if it falls under our terms and conditions
For returns, a credit refund will be given to the customer according to the above returns policy
For defective items, It is the sole discretion of Sunbound Lighting to repair the product, provide a replacement product, or remit a credit refund.