Sunbound Lighting values quality, integrity, and reliability. We uphold the highest standards of service and responsibility in the industry, and firmly stand behind the quality and workmanship of every product we produce.
As such, Sunbound Lighting warrants all custom products and accessory products against defects in material and workmanship brought to our attention within FIVE YEARS after purchase. In the event of a defect within the warranty period, the original purchaser must download an RMA Form and send the completed form to Tech Support. The customer agrees to promptly submit a completed RMA form to us, including order number or reference number and detailed pictures. After we’ve reviewed and confirmed the RMA, we will instruct the customer to return the defective product back to our facility and follow the Return Policy.
Our Warranty does not apply to any of the following situations:
Sunbound Lighting reserves the right to examine and test all products under claim of warranty to evaluate the root cause of the products failure and to consider whether the product was properly configuration, wired, designed, installed and used; and to ultimately make a determination whether the product is covered under this Warranty. If we determine, in our sole discretion, that the claim is within the terms and conditions of this Warranty, Sunbound Lighting will, in our sole discretion, either repair the product, provide a replacement product, or remit a cash or credit refund. Sunbound Lighting is not responsible for any other expenses resulting from a warranty claim, such as shipping, labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product.
© 2019 Sunbound Lighting